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Retail Banking 2020: Evolution or Revolution

 

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Retail Banking 2020: Evolution or RevolutionRetail Banking 2020: Evolution or Revolution

Retail Banking 2020: Evolution or RevolutionRetail Banking 2020: Evolution or Revolution

Research from PwC has revealed that over half (55%) of senior retail banking executives view non-traditional financial services providers as a threat to traditional banks. The report, Retail Banking 2020: Evolution or Revolution, based on a survey of 560 financial services executives from leading financial institutions in 17 countries, also found that over half (54%) believe that large banks will be the winners in 2020. 

 

The remainder (46%) see smaller banks capturing share through increasing differentiation. Executives are also divided as to the threat posed by non-traditional new players: while 55% believe they pose a threat to traditional banks, 31% believe they present innovative partnership opportunities.

 

The following slides summarise the report. 

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