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KPMG and Google Alliance Transforms Digital Experiences

KPMG and Google Alliance Transforms Digital Experiences

KPMG has recently announced an alliance with Google to help organisations transform their business and operating models with secure cloud computing, machine learning (ML), enterprise mobility and advanced analytics technologies. As part of the collaboration, KPMG is creating a portfolio of industry solutions built on Google Cloud Platform (GCP). KPMG member firms around the globe are currently engaging with clients on solutions for financial services, insurance, healthcare, manufacturing and retail, among other industries. These solutions, including customer service solutions, contract management, cyber security and regulatory compliance, will benefit from GCP’s trusted security, advanced data analytics and ML.

Two KPMG solutions available now are KPMG Intelligent Interactions for creating a differentiated customer experience and the General Data Protection Regulation (GDPR) Assessment and Compliance solutions, for managing customer data and privacy. The first solution automates and enhances customer interactions by using ML technology, including Google Cloud Speech-to-Text and Translate APIs, to determine sentiment and intent. The second solution assists clients with the challenges of GDPR compliance while helping lay the foundation for a strong data management and privacy strategy. The solutions help reduce the costs associated with ongoing compliance, streamline compliance efforts, enable data-driven customer service improvements and support analytics-powered processing.

“Organisations are seeing advanced technologies and natural language experiences as a key to transforming their businesses,” says Miriam Hernandez-Kakol, KPMG’s Global Leader for Customer & Operations and Executive Sponsor for the Google Alliance. “KPMG is creating data-driven solutions that harness Google Cloud technology, including machine learning, to help our member firm clients advance business strategies and deliver unrivalled digital experiences.”

“Our alliance with Google helps customers across industries benefit from the advantages of Google Cloud, including advanced security, data analytics and machine learning capabilities, to solve real business challenges,” said Gerasimos Ntouskas, Principal and Data and Analytics Service Line Lead of KPMG in Cyprus. “We are constantly working to develop new solutions that help customers to actively participate in the ideation and creation of their own solutions.”

KPMG's industry knowledge and business process consulting help member firm clients understand how to integrate ML technology. Combining this experience with Google Cloud’s pre-trained ML models, made accessible via application programming interfaces (APIs), streamlines new product development, where clients do not need to build and train their own models.

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