FRIDAY, 5 JUN 2020

 

CONNECT

Facebook Linked In Twitter
GAP_Group_2019_728x90px
GloriaJeans_266x90px
IMH LTD

Zeta Emilianidou Outlines Measures To Support Employment, Workers And Vulnerable Groups

Cyprus Government: €700 Mn To Counteract Coronavirus Repercussions

IMH LTD
GAP_Group_2019_468x60px

INTERNATIONAL

brought to you by CIPA

Less Than Half of EU Travellers Are Aware of EU Passenger Rights

Less Than Half of EU Travellers Are Aware of EU Passenger Rights

The European Commission today released the results of a Eurobarometer survey on passenger rights in the European Union (EU). According to the survey, 43% of EU citizens who have travelled by air, long-distance rail, coach, ship or ferry in the previous 12 months (‘travellers') know that the EU has put in place rights for passengers.

Commissioner for Transport Adina Vălean said: “The European Union is the only area in the world where citizens are protected by a full set of passenger rights. However, these rights need to be better known and easier to understand and enforced. Our rules should also provide more legal certainty to passengers and the industry. This is why the Commission proposed to modernise air and rail passenger rights. We now need Council and the European Parliament to swiftly reach agreement on them to ensure that people travelling in the EU are effectively protected."

Passenger rights are defined at EU level. They are applied by transport providers and enforced by national bodies. Disparities between national practices can make it hard for passengers to get a clear picture of what to do and to whom to turn, especially as passengers often move across EU borders.

The Commission has already stepped up efforts to make passenger rights clearer, and to raise awareness about these rights. The Commission has done so through legislative proposals for air and rail passenger rights, through guidelines, and through regular communication about relevant case law. The Commission also launched an awareness-raising campaign.

32% of all respondents (including those who did not travel with one of the transport modes referred to above in the last 12 months) know passenger rights exist in the EU, for air, rail, coach or ship or ferry transport. But only 14% are specifically aware for air travel, 8% for rail, 5% for coach and 3% for travel by ship or ferry. Respondents who have travelled by at least one of these modes are more likely to be aware of passenger rights (43% vs 32%), although this remains below 50%.

The percentage of travellers who feel they were well informed about their rights by transport companies before travelling varies by transport mode: 40% for air passengers, 29% for ship or ferry passengers, 26% for rail passengers and 26% for coach passengers. Percentages are even lower for information received during and after travel.

Respondents who have experienced disruption during air travel are more likely to have complained than those using other modes: 37% of air passengers vs 26% of coach passengers, 24% of rail passengers, and 18% of ship or ferry passengers complained. All modes combined: 26%. Among respondents who experienced a travel disruption but did not make an official complaint (72%), the most likely reason for not complaining was the feeling that it was useless to do so (45%), followed by the amount of money involved being seen as too small (25%).

Of those who have experienced air travel disruption over the last 12 months, 53% indicated that the airline offered some form of help (either food and drinks or alternative flight, reimbursement, financial compensation, accommodation, etc.), whether passengers complained or not. Only 43% of rail passenger respondents, and 38% who had travelled by coach, ship or ferry indicated that transport companies offered help in case of disruptions.

55% of respondents who complained to the transport company about disruption say they were satisfied by the way their complaint was dealt with, but only 37% of those who had experienced a disruption claimed to be satisfied with the way the transport company informed them about complaints procedures.

A large majority (81%) of those who have at some point requested assistance for a person with a disability or reduced mobility (i.e. 8% of respondents) declare themselves satisfied with the transport company's response. Fewer (60%) expressed satisfaction when more than one mode was used.

MORE ON INTERNATIONAL

India-EU Trade In Goods: €1.4 Billion Deficit In 2019

India was the EU's 10th largest partner for imports (2% of total extra-EU imports) ...

COVID-19: A Breakdown Of The Respiratory Disease Caused By The New Coronavirus

COVID-19, the respiratory disease caused by the new coronavirus, has spread to every ...

Most Europeans Would Support Permanent Ban On Short-Distance Flights, EU Survey Reveals

A Europe-wide poll on attitudes to flying and climate change has revealed a large ...

FROM AROUND GOLDNEWS

   

Optimising Productivity After Resuming Construction Works At Pafilia

Pafilia Property Developers has resumed construction work on all of its projects following the government's opening of construction sites. Despite the new ...
   

Minthis Restaurant Reopened To The Public

The Restaurant at Minthis reopened to the public from Monday, June 1. The restaurant is within the contemporary Clubhouse at the Aphrodite Hills resort, ...
   

SAP Business ByDesign: A Time-Tested Solution for Fast-Growing Businesses in Cyprus

A business does not have to be big, to be ‘smart’ - regardless of  size, type and sector, every business can utilize ‘smart’ ...
   

Consulco: Ranked as a Top Tier Performer in London Real Estate by Morgan Stanley

Following the recent assessment by Morgan Stanley Capital International, Consulco ranked 15th amongst the 160 competitors that specialise in retail ...
   

Insignia Launches First Ever Clean Payment Card

Perhaps the most unavoidable form of germ transmission occurs through the ordinary use of money and credit cards. Despite the increase in electronic ...
   

A New Global Methodology To Define Cities And Rural Areas

Have you ever asked yourself how Sustainable Development Goal indicators on sustainable cities and communities can be compared if countries across the world ...
   

Cyprus Government: €700 Mn To Counteract Coronavirus Repercussions

Cyprus announced a financial support package of € 700m, equivalent to 3% of the GDP which includes a series of measures, covering health, finance and ...
   

Zeta Emilianidou Outlines Measures To Support Employment, Workers And Vulnerable Groups

Measures to support employment, workers and vulnerable groups of the population  from the effects of the coronavirus protection measures, which are ...
 

YOUR COMMENTS

HEADLINES

MOST POPULAR

Limassol_Business_Summit_10/03-23/06_300x250px
GloriaJeans_300x250px

IMH LTD